Privacy Policy

1. Introduction

Welcome to the Tereni platform. Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our service.

By using our platform, you agree to the collection and use of information in accordance with this policy.

2. Data We Collect

2.1 Personal Data

When you register as a partner or user, we may collect the following data:

• Full name
• Email address
• Phone number
• Address (for partners)
• Company/facility information (for partners)
• Bank details for payouts (for partners)
• Payment card details (for users)

2.2 Usage Data

• IP address and location
• Device type and operating system
• Time and duration of platform usage
• Pages and features you use
• Booking and transaction data

3. How We Use Your Data

3.1 Providing the Service

• Creating and managing your account
• Processing bookings and payments
• Communicating with you about bookings
• Providing customer support
• Personalizing your experience

3.2 Improving the Service

• Analyzing platform usage and performance
• Developing new features
• Identifying and resolving technical issues
• Preventing misuse and fraud

3.3 Marketing and Communication

• Sending news notifications (with your consent)
• Promotional materials about relevant services
• User satisfaction surveys

3.4 Legal Obligations

• Compliance with applicable laws and regulations
• Responding to requests from competent authorities
• Protecting our rights and interests

4. Data Sharing

4.1 With Partners

We share necessary information with partners (facility owners) for processing your bookings.

4.2 With Service Providers

• Payment platforms (for processing transactions)
• Hosting and cloud services
• Analytics services
• Email services
• Customer support

4.3 Legal Requirements

We may disclose your data if required by law or in good faith that such action is necessary to:

• Comply with legal obligations
• Protect and defend our rights
• Prevent or investigate possible violations
• Protect the safety of users or the public

5. Data Security

5.1 Technical Protection

• SSL encryption for all communications
• Secure servers with restricted access
• Regular security checks and updates
• Backup systems for data recovery
• Monitoring of unusual activities

5.2 Organizational Measures

• Restricted data access to authorized personnel only
• Employee training on data security
• Contractual obligations with service providers
• Regular audits of security procedures

5.3 Your Responsibility

Please keep your access credentials secure and notify us immediately of any suspicious use of your account.

6. Your Rights

6.1 Right of Access

You have the right to request a copy of all personal data we hold about you.

6.2 Right of Rectification

You may request correction of inaccurate or incomplete data.

6.3 Right of Erasure

In certain cases, you may request deletion of your data ("right to be forgotten").

6.4 Right to Restriction

You may request restriction of processing of your data in certain situations.

6.5 Right to Data Portability

You may request that we send you your data in a structured, readable format.

6.6 Right to Object

You may object to the processing of your data, especially for marketing purposes.

7. Data Retention

We retain your data only for as long as necessary to:

• Provide the service you requested
• Comply with legal obligations
• Resolve disputes
• Prevent misuse

When data is no longer needed, we securely delete or anonymize it.

8. International Data Transfer

Your data may be processed on servers outside Montenegro. In such cases, we ensure that:

• Transfer is made to countries with adequate levels of protection
• We agree appropriate security clauses
• We comply with all relevant data protection laws

9. Cookies

9.1 Types of Cookies

• Necessary cookies: For basic platform functionality
• Functional cookies: For personalizing the experience
• Analytical cookies: For understanding platform usage
• Marketing cookies: For targeted advertising (with consent)

9.2 Managing Cookies

You can control cookies through your browser settings. Please note that disabling cookies may affect platform functionality.

10. Policy Changes

We reserve the right to modify this Privacy Policy. We will notify you of significant changes via:

• Email notifications
• Platform notifications
• Updated versions on our website

We recommend that you regularly check this page for the latest information.

11. Contact for Privacy Questions

12. Data Protection Authority

If you believe we have not respected your right to privacy, you may lodge a complaint with the competent data protection authority in Montenegro or the country of your residence.